Unit Knowledge Guide-CPCCST4002 Undertake the heritage restoration process Certificate I Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

neck and shoulder massages for relaxation Group C SHBXCCS004 Recommend products and services Group C SIRRINV001 Receive and handle retail stock Group C SIRRMER001 Produce visual merchandise displays Group C If you require RPL Kits with comprehensive benchmarking

Perform complex numeracy tasks such as risk calculations and data analysis

Stage 3: Third Party Kit

Unit Knowledge Guide-CPCCST4002 Undertake the heritage restoration process Certificate I Units of competency BSBOPS404 ImplementOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner